General Information
Security
Technical
General Troubleshooting
Firefox Help
Opera Help
Google Chrome Help
Safari Help
Tools
General Information
Q: What is SID?
A: SID is an assisted EFT (electronic funds transfer) which allows you to make payment directly to a merchant using your existing Internet banking facility.
If you have never used SID before, you will be asked to run the application. You will then be directed to your chosen bank site where you can login to make payment. The merchant?s banking details will be pre-populated on the payments page. Once you have completed the payment and received the receipt, your order will be fulfilled straight away without having to fax the confirmation to the merchant.
A credit card is not required!
Q: Why choose SID?
A: SID is a great way to shop online if you don?t have a credit card or prefers not to use them.
When you use SID to complete your purchase everything is done within the security of your Internet banking and you never exposing your personal banking information to the merchant or SID.
Q: How does SID work?
- Choose to pay with SID wherever you see the SID payment option.
- Select your bank and follow the prompts to install the SID Application.
- SID will guide you through the Once-Off payment process of your existing Internet Banking facility.
Q: Is there any cost for using SID?
A: We do not charge you for making a SID payment, although your bank may apply fees for electronic funds transfers.
Q: Who can use SID?
A: Anyone who has access to the Internet Banking facility from the following banks can use SID:
- ABSA
- First National Bank
- Nedbank
- Standard Bank
SID uses the "Once-off Payment" facility of Internet Banking, so you must have this facility activated with enough money in your bank account to cover the payments you intend to make. The payment amount must also be less than any "Once-off Payment" limits enforced by your Internet Banking facility.
Q: Where can I shop with SID?
A: You can use SID on any website that displays the SID logo. You simply select SID as your payment option; it calls up your regular Internet Banking once-off payment screen and automatically fills in the merchant's payment details and the amount of the purchase. Then you simply click "Pay" to complete the purchase.
Security
Q: Is SID secure?
A: SID uses the most advanced security features available on the Internet and although SID invokes your Internet Banking service, it does not access or store your Internet Banking identifier or password. These are entered directly into your Internet Banking log on screen using the usual security provided by your bank.
Q: Is SID approved by my bank?
A: SID is brought to you by Setcom (Pty) Ltd, an independent provider of innovative web-based transaction services including credit and debit card payments. Setcom is not a bank, and does not have relationships with banks accessible via SID.
Q: How are my bank account details kept secure?
A: Your bank account access information such as usernames and passwords are not captured or stored by SID or the merchant website. One time PIN (OTP), Random Verification Number (RVN) or access token provided by your bank is still required.
Your session occurs directly between your PC and your bank in the same way as if you had logged into your bank's Internet Banking system separately from any SID transaction.
SID just automates the process of filling in all of the payment details for you.
SID may store your bank account number for refund purposes. However, no third party can access or operate your Internet Banking facilities based on this information, or any other information retained by SID.
Q: My bank's terms and conditions say that I am not allowed to disclose my password to any other third party. Can I still use SID?
A: Yes. With SID you are logging into your bank?s Internet Banking website directly therefore not disclosing your password to a third party.
Technical
Q: How do I launch SID?
A: The first time you use SID, you will see the below window. Click the "Run" button to begin the payment.
If you are still having trouble launching SID, check the following 2 browser's security settings:
1. Make sure that the security level is set to Medium-high
2. Ensure that .NET framework is enabled by first clicking on the Custom level button then make sure that "Run component signed with Authenticode" is Enabled.
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Q: What are the system requirements for SID?
A: In order to run the SID Application, your computer must meet the following minimum system requirements:
- Microsoft .NET Framework 2.0 or above
- Compatible Browsers: Internet Explorer 6.0 and above (Javascript must be enabled)
- Operating Systems: Microsoft Windows (XP SP2+, Vista)
SID will check to ensure these requirements have been met and will guide you through the installation process upon first attempting to make a payment.
Firefox Help
Q: I try to launch SID, I get an error saying "Cannot download the application. The application is missing required files." What can I do?
On Firefox this is normally an issue with the incorrect version of .NET being on the machine. Please click here for a full explanation.
Q: I am getting an error PAYSID0015 and am being told that I need .NET 3.5 SP1 to use SID. How do I know if I have it?
To find out what version of .NET you have, perform the following steps:
An alternative way to get to the correct folder to find your installed versions of .NET is to do the following:
- Click the “Start” button
- Click “Run”
- Type in “C:\WINDOWS\Microsoft.NET\Framework”
- Press enter, and this will display the folder showing your installed versions of .NET as needed in the above explanation
Opera Help
Q: Whenever I try to launch SID, I get an error saying “Application cannot be started.”
Please refer to the SID Browser Help Guide, located here for a step by step guide on how to load SID using Opera.
Google Chrome Help
Q: Whenever I try to launch SID, I get an error saying “Application cannot be started.”
Please refer to the SID Browser Help Guide, located here for a step by step guide on how to load SID using Google Chrome.
Safari Help
Q: Whenever I try to launch SID, I get an error saying “Application cannot be started.”
Please refer to the SID Browser Help Guide, located here for a step by step guide on how to load SID using Safari.
General Troubleshooting
Q: I have got the correct framework version and am using Internet Explorer, or have followed the SID Browsers help guide, but I still get “Application cannot be started.”
You may need to clear the cache in order for SID to work. Click here to download the SID Cache Cleaner
Q: I am getting an error PAYSID0014 and am being told that I need .NET 2.0 to use SID. How do I know if I have it?
To find out what version of .NET you have, perform the following steps:
An alternative way to get to the correct folder to find your installed versions of .NET is to do the following:
- Click the “Start” button
- Click “Run”
- Type in “C:\WINDOWS\Microsoft.NET\Framework”
- Press enter, and this will display the folder showing your installed versions of .NET as needed in the above explanation
Q: SID keeps on timing out as soon as I open it. What is wrong?
This could be due to a few problems:
Firewall / Anti-Virus
- If you have a firewall or anti-virus installed, please make sure that when you run SID you allow it to have access to the internet; otherwise it will not be able to communicate correctly and will time out.
Web Washer
- Web washers are normally found on company networks and disallow the use of unknown applications using the internet. Please confirm with your IT department whether or not a Web Washer is being employed, and if so, so allow SID to use the network.
No Internet Connectivity
- SID requires an active internet connection in order to run. If one does not exist then the transaction will time out.
Q: My transaction randomly timed out. What is wrong?
This could be due to bad bandwidth or a loss in internet connectivity. If you have bad bandwidth, please wait a few minutes and re-try the transaction.
Common User Error Codes
Q: I can't log in to FNB, what do I do?
On the FNB homepage, click on "Login problems" link (just below the login button) and follow the instructions on how to fix the problem.
Tools
SID Cache Cleaner
You may need to clear the cache in order for SID to work. Click here to download the SID Cache Cleaner
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