Instant Help
Most questions can be answered immediately using the Help Center.
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Help by Chat
Chat with a consultant
Help by Email
Send us an email and we'll reply promptly.
Email Customer Services
Help by Phone
If you have an issue of immediate concern and cannot find your answer in the Help Center, call our Customer Service Center, Monday to Friday, on the following numbers:
| Country |
Telephone |
Office Hours |
| United Kingdom |
+44 20 3051 6320 |
08:00 to 16:00 |
| United States of America |
+1 (408) 850 6530 |
00:00 to 08:00 PDT |
| South Africa |
+27 83 913 0000 |
09:00 to 17:00 |
We may only discuss an account with the account holder.
Please have the following information available when you call:
1. Your email address
2. Your mobile number
3. The last 4 digits of your credit card or bank account registered with SID
For security reasons, we must verify the above details before discussing any account specific information.
Help by Fax
| Country |
Fax Number |
| United Kingdom |
+44 20 7681 3303 |
| United States of America |
+1 408 351 8057 |
| South Africa |
(086) 615 1486 |
When faxing, please include the following information:
1. Your email address
2. Your mobile number
3. The last 4 digits of your credit card or bank account registered with SID
Contact Us by Post
P.O. Box 5803
Rivonia 2128
South Africa
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